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OwlHook

Last updated 8 November 2026

Refund and Cancellation Policy

How to cancel an OwlHook subscription, when we refund, and how long a refund takes.

1. Early access and the free trial

  • During early access, every customer joins on a written agreement that sets the price and when billing starts. OwlHook can't work with your account until Meta completes its review of our app, and you pay nothing before your account is activated. The founding customer offer is an optional version of that agreement.
  • Once self-serve sign-up opens, every new account starts with a 14-day free trial, which costs nothing. Billing starts after the trial; if you don't subscribe when it ends, your automations pause and you aren't charged.

2. How to cancel

You can cancel at any time by emailing hello@owlhook.com from the address on your account, or from your dashboard once it offers the option. We confirm the cancellation by email.

  • Your plan stays active until the end of the period you have paid for. It is not renewed after that.
  • We don't charge you again after you cancel.
  • If you pay through UPI AutoPay or a card mandate, you can also cancel the mandate in your UPI app or with your bank. Please tell us too, so we can close your subscription.

3. When we refund

  • Monthly plans: we don't refund a month that has already started, except in the cases below.
  • Annual plans: if you cancel within 7 days of an annual charge (the first one or a renewal), we refund it in full. After that, we don't refund the rest of the year, except in the cases below.
  • If we can't provide the service: if we discontinue OwlHook, if Meta suspends or withdraws OwlHook's access so that we can't provide the service, or if we end your account without you having broken our Terms, we refund the unused part of your prepaid period, pro rata.
  • If we materially reduce the service: if a change materially reduces what you pay for, you may cancel and we refund the unused part of your prepaid period, pro rata.
  • If you reject a change to our Terms: if you cancel before a material change takes effect, we refund the unused part of your prepaid period, pro rata.
  • If we don't activate your account in time: we don't charge before activation, but if you have been charged and we don't activate your account within the time our Service Delivery Policy promises (2 working days from signing, or from Meta completing its review of OwlHook's app if that comes later), we refund you in full on request.
  • Mistakes: duplicate charges, charges after you cancelled, and charges for the wrong amount are refunded in full.

Refunds include the GST you paid, and we issue a GST credit note for each refund.

This policy doesn't limit any refund right you have under applicable law, including where the service is deficient or not as described.

4. How to ask for a refund

Email hello@owlhook.com from the address on your account, with the invoice number and the reason. We tell you whether the refund is approved, and initiate approved refunds within 7 working days, to the original payment method. Your bank or payment app usually takes another 5 to 10 working days to show it.

5. Contact

Questions about billing or refunds: hello@owlhook.com. If you're not satisfied with our answer, contact our Grievance Officer, as described on our Contact page. OwlKraft issues all invoices, credit notes and refunds.